Effective Date: 13 August 2024
Data Controller: Learning Arabic Hub
Academy: Lughati Academy
Contact Email: [email protected]

1. Introduction

Learning Arabic Hub (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or participate in our courses, coaching sessions, and related activities.

This Privacy Policy is drafted in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), as well as other applicable international data protection and privacy laws. By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Identity of the Data Controller

Learning Arabic Hub operates as an international online Arabic language education platform providing live lessons, recorded content, coaching, and educational resources to learners worldwide.

Data Controller Contact Details:
Email: [email protected]

3. Categories of Personal Data We Collect

We collect only data that is necessary, relevant, and proportionate to the purposes outlined in this policy.

3.1 Data Provided Directly by You

• Full name

• Email address

• Telephone number (where voluntarily provided)

• Billing and payment information (processed securely via third-party providers)

• Account credentials (usernames and encrypted passwords)

• Communications with us (emails, messages, support requests)
  

3.2 Data Collected Automatically

• IP address

• Browser type and version

• Device type, operating system, and language settings

• Pages visited, interaction data, and session duration

• Referral source

• Cookies and similar tracking technologies
  

4. Purposes of Processing

We process personal data solely where there is a lawful basis and for clearly defined purposes, including but not limited to:

• Providing access to purchased courses, lessons, coaching, and learning materials

• Managing user accounts, progress tracking, and certifications

• Scheduling, delivering, and administering live lessons and coaching sessions

• Processing payments and managing subscriptions securely

• Communicating with users regarding accounts, services, updates, and support requests

• Sending service-related notifications, learning reminders, and optional marketing communications

• Improving platform performance, content quality, and user experience

• Ensuring platform security, fraud prevention, and misuse detection

• Complying with legal, regulatory, tax, and accounting obligations
  

5. Legal Basis for Processing

Our processing of personal data is based on one or more of the following lawful grounds under Article 6 GDPR:

• Consent: where you have explicitly agreed to specific processing activities, including marketing communications

• Contractual necessity: where processing is required to deliver services you have purchased or requested

• Legal obligation: where processing is necessary to comply with applicable laws and regulations

• Legitimate interests: where processing is necessary for the operation, improvement, and protection of our business, provided such interests are not overridden by your rights and freedoms
  

6. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Upon request, and where legally permissible, personal data may be deleted or anonymized. Requests may be submitted to: [email protected].

7. Sharing and Disclosure of Data

We do not sell, rent, or trade personal data.

Personal data may be shared strictly on a need-to-know basis with trusted third-party service providers that act as data processors and are contractually bound to comply with data protection laws.

These may include:

• Payment service providers (e.g. Plug&Pay, Mollie & Stripe)

• Online learning and course platforms (e.g. Huddle)

• Email and CRM systems (e.g. ActiveCampaign)

• Analytics providers (e.g. Google Analytics, anonymized where applicable)

• Communication and customer support tools (e.g. WhatsApp Business)
  

8. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through one or more of the following safeguards:

• Standard Contractual Clauses approved by the European Commission

• Transfers to jurisdictions recognized by the EU as providing adequate protection

• Binding data processing agreements with service providers
  

9. Recording of Lessons and Use of Educational Content

Certain live lessons, group sessions, or coaching calls may be recorded for educational, quality, training, or promotional purposes.

Learning Arabic Hub reserves the right to:

• Record selected lessons or sessions

• Use recorded material (audio and video) for educational reuse, platform improvements, marketing, and promotional activities, including publication on social media platforms and websites
  

Explicit verbal consent will be requested from participants during the live call before any recording is used for public or promotional purposes. Where consent is not granted, the recording will not be published in a manner that identifies the participant.

10. Your Rights Under the GDPR

Where applicable, you have the following rights:

• Right of access to your personal data

• Right to rectification of inaccurate or incomplete data

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object to processing based on legitimate interests or direct marketing

• Right to withdraw consent at any time
  

Requests may be sent to [email protected]. You also have the right to lodge a complaint with your local supervisory authority.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure website functionality, analyze usage, and enhance user experience.

Cookie categories include:

• Essential cookies required for site operation

• Performance and analytics cookies

• Marketing and remarketing cookies (used only with explicit consent)

Cookie preferences can be managed via browser settings or the website cookie consent banner.

12. Data Security Measures

We implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, loss, alteration, or misuse. Measures include SSL encryption, restricted access controls, secure storage systems, and regular security reviews.

13. Email Communication

With your consent, we may send emails related to:

• Course participation and learning progress

• Educational updates and resources

• Promotions, offers, and announcements
  

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting [email protected].

14. Third-Party Websites

Our website may contain links to third-party platforms or services. We are not responsible for the privacy practices or content of external websites and encourage users to review their respective privacy policies.

15. Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updates will be published on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or data protection practices, please contact:

📧 Email: [email protected]
🌍 Website: https://learningarabichub.com